Policies

Returns/Exchanges.

We only accept returns if your item arrived damaged.  All other orders are final sale.  If your order arrived damaged please contact us with your order number, and a photo and we will ship you a new one!

 

International Orders.

We LOVE our international family and we're happy to ship to you.  However, keep in mind that international shipping is pricey.  We are not making any money off of shipping, so the costs listed as the real costs for us to get you a your goods!

 

Who pays duties for International/US shipments?

Customs fees are an import, not an export charge meaning they are not the vendors responsibility. We can't tell in advance if they will be charged to you, or how much they will be.

Any duties, if incurred, are the responsibility of the buyer.

In general, our products are typically exempt however duties fees may be imposed at times due to the individual custom's officer and is unfortunately just a part of International shopping and shipping. 

 

Shipping.

We typically ship via US postal service, First Class and Priority, depending on the size and weight of the package.  You always have the option to choose Priority over First Class as it is the faster option.  We are able to rush orders and ship them via UPS or Fedex as well.  Please contact us if you have questions or concerns about your shipment.  

Orders ship within 1-3 business days of receiving your order. 

Julie Santiago Inc. is not responsible for domestic or international items lost via the USPS.

 

Privacy Policy.

We respect the privacy of our customers and clients. No information will be shared with any third parties, except in the case of the shipping carrier that will deliver your package.  Your payment information is kept under a secure server. 

 

Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

 

 

Wholesale.

Wholesale accounts are available with a valid resale license.  A minimum order is required. Contact us for more information!  We'd love to have as many people as possible experience our products!